age365 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") describes how age365 ("age365", "the Platform", "we", "us", "our") collects, processes, stores, and protects personal information provided by users ("User", "Player", "you") who access or use the age365 website at age365.onl, including all associated services, features, and payment facilities.

age365 is committed to maintaining the privacy and security of personal data in accordance with applicable data protection principles. By registering an account or otherwise using the age365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy applies to all users of the age365 platform, including registered account holders and visitors browsing the site without an account. It covers data collected through the website, through our payment integrations with bKash, Nagad, Rocket, Upay, and banking partners, and through our customer support channels.

Our Data Protection Principles

Every decision age365 makes about how to collect and process personal data is guided by the following core principles. These commitments are not aspirational — they are built into the platform's technical and operational design.

1. What Personal Data We Collect

age365 collects personal data through several channels: directly from you when you register or use our services, automatically through your use of the platform, and from third-party payment and identity verification providers. The categories of personal data we collect are set out below.

1.1 Registration and Account Data

When you create an age365 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify you are 21 years of age or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address and mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification Data

To comply with anti-money laundering (AML) obligations and to confirm that you meet the 21+ age requirement, age365 may request copies of the following documents at registration or at any point during your use of the platform:

• National Identity Card (NID), passport, or driving licence
• Utility bill or bank statement dated within 90 days as proof of address
• A selfie photograph held next to your identity document
• Bank account or mobile financial service (bKash, Nagad, Rocket, Upay) account details as proof of payment ownership

1.3 Transaction and Payment Data

When you make a deposit or request a withdrawal, we record transactional information including the payment method used, transaction amount in BDT, transaction timestamp, and the reference number generated by the payment provider. We do not store full payment card numbers or mobile banking PINs on our servers. Payment credentials are tokenised and handled directly by our certified payment partners.

1.4 Usage and Technical Data

When you browse or use the age365 platform, we automatically collect technical data, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Pages visited, games played, session duration, and betting history
• Referral source (how you arrived at the age365 website)
• Cookies and similar tracking technologies (see Section 6 below)

1.5 Communications Data

If you contact the age365 support team by email or live chat, we retain a record of the correspondence, including the content of your messages, the date and time of contact, and any attachments you provide. This data is used to resolve your query and to improve our customer support quality.

2. How We Use Your Personal Data

age365 processes your personal data only for the purposes described below. We rely on the following legal bases for processing: fulfilment of a contract (providing your account and services), compliance with legal obligations (AML, age verification), and legitimate interests (fraud prevention, security, improving the platform).

3. How We Share Your Personal Data

age365 does not sell, rent, or trade personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following limited and necessary circumstances:

4. Cookies and Tracking Technologies

age365 uses cookies and similar technologies (local storage, session tokens) to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use are described below.

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable you to log in securely, navigate between pages, and maintain your session state. Without these cookies, the age365 platform cannot be delivered. No consent is required for strictly necessary cookies.

4.2 Functional Cookies

Functional cookies remember your preferences such as your chosen language, the last game category you visited, and display settings. These cookies improve your experience but are not essential to the platform's core operation.

4.3 Analytics Cookies

age365 uses anonymised analytics cookies to understand how players interact with the platform — which pages are visited most, where users drop off during registration, and which game categories attract the most engagement. This data is aggregated and cannot be used to identify individual users. It is used solely to improve the platform's performance and content.

4.4 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use core features of the age365 platform, including login and transaction processing. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari) are available in each browser's help documentation.

5. Data Security Measures

age365 applies a layered approach to data security, combining technical and organisational controls to protect personal data against unauthorised access, accidental loss, destruction, or disclosure.

5.1 Encryption in Transit and at Rest

All data transmitted between your device and the age365 platform is protected by Transport Layer Security (TLS/SSL) encryption. Sensitive personal data stored on age365 servers — including identity documents and account credentials — is encrypted at rest using industry-standard encryption algorithms. Your password is stored as a salted cryptographic hash and is never accessible in plain text, even to age365 staff.

5.2 Access Controls

Access to personal data within age365's internal systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations. Access rights are reviewed regularly and revoked immediately upon termination of employment or change of role.

5.3 Your Responsibility

You are responsible for maintaining the confidentiality of your age365 account password and login credentials. Do not share your password with any third party. If you suspect that your account has been accessed without your authorisation, contact the age365 support team immediately. age365 will never ask you for your password in any communication.

6. Your Data Protection Rights

age365 respects your rights in relation to your personal data. The following rights are available to all registered users of the platform. To exercise any of these rights, contact the age365 support team at [email protected] (plain text — not a clickable link).

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  Right of Access — You may request a copy of the personal data age365 holds about you at any time. We will provide this information within a reasonable timeframe, subject to identity verification.
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  Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update basic account information directly through your account dashboard.
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  Right to Erasure — You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations (e.g., AML record-keeping requirements) that require us to retain certain data for a minimum period.
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  Right to Restrict Processing — You may request that age365 restrict the processing of your personal data in certain circumstances, for example if you contest the accuracy of the data or object to a particular processing activity.
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  Right to Data Portability — Where technically feasible and legally applicable, you may request a copy of personal data you have provided to age365 in a structured, machine-readable format.
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  Right to Object — You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing activities carried out on the basis of legitimate interests where you believe your individual rights and freedoms outweigh those interests.

7. Data Retention

age365 retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

8. Children's Privacy and the 21+ Rule

The age365 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If age365 discovers or is notified that personal data has been collected from a person under 21, we will immediately delete that data, close the associated account, and return any deposited funds in accordance with our underage gambling procedures.

If you are a parent or guardian and believe your child has registered an account on the age365 platform, please contact us immediately at [email protected] (plain text — not a clickable link) so that we can take prompt action.

9. Changes to This Privacy Policy

age365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The most current version of this Policy will always be available on this page, with the "Last updated" date revised accordingly.

Where a change to this Policy materially affects your rights or the way we process your personal data, we will notify registered users by email or through a prominent notice on the age365 platform prior to the change taking effect. Continued use of the platform after notification of a material change constitutes your acceptance of the revised Privacy Policy.